Legal

Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Telephone

0330 043 3802

hello@utilitywatch.uk

What information we collect, use, and why

To provide services and goods, including delivery

Names and contact details
Addresses
Purchase or account history
Website user information (including user journeys and cookie tracking)
Details about their utility bills, e.g. their monthly spend

For the operation of customer accounts and guarantees

Names and contact details
Addresses
Purchase history
Account information, including registration details
Information used for security purposes
Marketing preferences

For service updates or marketing purposes

Names and contact details
Addresses
Marketing preferences
Location data
Recorded images, such as photos or videos
Call recordings
Purchase or viewing history
IP addresses
Website and app user journey information
Information relating to sponsorship
Records of consent, where appropriate

To comply with legal requirements

Name
Contact information
Identification documents
Financial transaction information
Any other personal information required to comply with legal obligations
Health and safety information
Safeguarding information

For recruitment purposes

Contact details (e.g. name, address, telephone number or personal email address)
Date of birth
National Insurance number
Copies of passports or other photo ID
Right to work information
Details of any criminal convictions (e.g. DBS, Access NI or Disclosure Scotland checks)
Security clearance details (e.g. basic checks and higher security clearance)

For dealing with queries, complaints or claims

Names and contact details
Address
Payment details
Account information
Purchase or service history
Video and audio recordings of public and private areas
Call recordings and dashcam footage
Witness statements and contact details
Relevant information from previous investigations
Customer or client accounts and records
Financial transaction information
Information relating to health and safety
Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights, which are set out briefly below:

Right of access

You have the right to ask us for copies of your personal information.

Right to rectification

You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

Right to erasure

You have the right to ask us to delete your personal information.

Right to restriction of processing

You have the right to ask us to limit how we can use your personal information.

Right to object to processing

You have the right to object to the processing of your personal data.

Right to data portability

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

Right to withdraw consent

When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

For all purposes described above — providing services, operating customer accounts, marketing, legal compliance, recruitment, and handling queries — our lawful basis is:

Legitimate interests

We're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are: We quote people to check they are not overpaying for their utilities.

For more information on our use of legitimate interests as a lawful basis, please contact us using the contact details at the top of this notice.

Where we get personal information from

We collect personal information directly from you.

How long we keep information

Personal data will be kept as long as needed to carry out the purposes described in this notice, or as otherwise required by applicable law. Generally this means your personal data will be retained for as long as you are a Partner and/or in receipt of a residual income from us, plus a period of seven years thereafter, in accordance with our document retention policy.

Joint data controllers

We have a joint controller relationship with Utility Warehouse. We process your personal information with that joint controller for the following reason: Utilitywatch.uk is managed by a Utility Warehouse Partner in order to create interest from potential customers and provide them with a quote to check they are not overpaying for their utilities, with a no-obligation quote from Utility Warehouse.

You can read Utility Warehouse's privacy policy at uw.co.uk/legal/privacy-partner.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Utility Watch

Email: hello@utilitywatch.uk

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO:

Information Commissioner's Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113

Website: ico.org.uk/make-a-complaint

← Back to home